FAQs
How do I edit my information?
Simply click your name at the top of the page. You’ll be directed to a page that will allow you to edit your first name, last name, add a mobile phone number, set your default windzone, and update your password. To save the edits, click the “Update” button when you’re finished.
How do I create a new order?
We’ve made this one easy for you. Once you’re logged in, you can start a new order by clicking the “Start Order” button at the top right of any page throughout the website.
What’s the difference between “Save Quote” and “Request Order”?
Once you’ve given your order a name, you can select “Save Quote” which is saved as a Quote in your profile and allows you to start an order without completely submitting it, or you can select “Request Order” which is saved as an Order Request within your profile and sends a notification to the sales coordinator to begin the order process.
How do I change a quote into an order?
If you’re ready to convert a quote to an order, click on “quotes” from the drop down menu at the top of the page, find the quote you wish to convert, and click “view quote.” At the top of that page, click “Edit Quote.” You’ll be taken back to the order builder page. At the bottom of that page, click “Request Order.”
What happens to my order request?
Once you name your order and click “Request Order,” your information will be saved to your profile and a notification will be sent to you and to the facilities sales coordinator to begin the order. Before the order is complete, you will receive a confirmation from a CSM or sales coordinator to sign off.
Who do I contact if I need help?
If you have technical issues on the website, please contact your CSM.
